POLICIES

Pre-Buys

All Pre-Buys will ship as soon they arrive at our warehouse sometime in mid-August. Thank you for your patience.

Payment

STRAYE accepts all major credit cards and PayPal. STRAYE does not accept international orders on our US site at this time, but we will soon. Stay tuned.

Order Changes and Cancellations

To request an order change or cancellation, please tap the BLUE Support icon at the bottom right of your screen to open a ticket as soon as possible because we can’t make changes once your order is out the door.

Shipping & Delivery

STRAYE offers FREE USPS SmartPost shipping. STRAYE serves all U.S. addresses, including P.O. boxes and military APO, FPO and DPO destinations. Shipments typically arrive within 2-7 days after your order is placed.

Tracking Your Package

Once your order is shipped, you will receive a tracking number. Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please tap the BLUE Support icon at the bottom right of your screen so that we can assist you further. If your package is not successfully delivered and is sent back to us by the courier, we will contact you to provide the option of reshipment or a refund.

Returns & Exchanges

Products must be returned unworn and in original packaging. Please try your shoes on immediately indoors. All returns must be within 30 days after your order was shipped. Outside of this window, your return will only be accepted at the discretion of STRAYE. If accepted, a full refund will be issued to the original method of payment. Please allow 5 business days for processing. Some financial institutions may require additional days.


Initiate Return
SIZE GUIDE
USA MEN USA WOMEN UK EU
4.0 5.5 3.0 36.5
5.0 6.5 4.0 37.0
6.0 7.5 5.0 38.0
7.0 8.5 6.0 39.5
7.5 9.0 6.5 40.0
8 9.5 7.0 41.0
8.5 10.0 7.5 41.5
9 10.5 8.0 42.0
9.5 11 8.5 42.5
10 11.5 9.0 43.0
10.5 12 9.5 44.0
11 12.5 10.0 44.5
12 13.5 11.0 46.0
13 14.5 12.0 47.0